HOW TO PLACE AN ORDER?
Start by visiting our store https://www.runjnan.com and browsing our different categories. Once you find a product that you like, click on “Add to cart” and then “Check out”. Enter your name address and phone number in the next page, choose your shipping method and pay via Paypal or Credit/Debit card if you don’t have a Paypal account. That’s all it takes.
HOW CAN I MODIFY MY ORDER?
Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@runjnan.com within 24 hours after placing your order.
PAYMENT
HOW CAN I PAY FOR MY ORDER?
In order for us to provide all our customers with a safe payment method, we accept Credit card/Debit card payments as well as Paypal on our store. However, if you don’t have a Paypal account, you can still use your Credit card/Debit card to pay once the Paypal payment window pops up.
WHICH CURRENCY ARE YOU USING?
All products are set in US Dollars, our system will automatically convert your currency to make it easy for you when placing your order.
DISCOUNTS
DO YOU OFFER ANY DISCOUNTS ON YOUR STORE?
When first visiting our store, you can get a 15% discount on your first order. Just use the code "Runjnan" an get 15% OFF your order.
SHIPPING
HOW DO YOU SHIP AND WHAT IS THE PRICING?
Shipped by Runjnan officially : Our products are sent to all countries in the world from Shenzhen, China or California, USA
Processing time: 1-3days
Shipping time: 7-30 days
WHY DIDN’T MY ORDER COME IN ONE PACKAGE?
We ship your orders from various warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
WHERE DO YOU SHIP?
We ship everywhere around the world. Just name the location and we will make sure your package comes right to your door step.
HOW DO YOU SHIP?
We ship orders via mail service.
Once we process your order, we will send it to the shipping company and it will be completely handled by them. All international packages will be handled by the destination country’s postal services.
WHAT IS THE AVERAGE SHIPPING TIME?
The shipping time will depend on your exact location. However, it usually takes 7 to 15 business days for the package to get to you once we process it and send it.
WHAT HAPPENS IF I’M NOT HOME?
The delivery carrier may take a number of actions if you are not home when they try to deliver:
1. They will leave the package at your apartments leasing / management office.
2. They will leave the package on your porch, front or back door or underneath a mat.
3. They will leave a notice that a delivery attempt was made and the date of the next attempt – this will include contact info on where you can pick up the package if you’d like to do so directly.
RETURNS
I DON’T LIKE THE PRODUCT I ORDERED. HOW DO I RETURN IT?
Because your satisfaction is very important to us we offer hassle-free returns—provided your item is new, still has its tags and is returned within 30 days of delivery.
It's easy to get started. Just contact our customer relations department via email at support@runjnan.com. For full details on packaging and shipping your return, please check out our return policy.
WILL I BE CHARGED A RESTOCKING FEE IF I RETURN AN ITEM?
We just don’t do that. All returns are free of charge!
HOW DO I EXCHANGE AN ITEM?
Exchanging an item is pretty simple! First, you need to return the original item, and place a new order. Our customer relations team will guide you through this process if needed. You can contact a representative via email at support@runjnan.com.
That new order will ship immediately. Once we have received and processed the return, we will issue the credit. Consult our return policy for more information on packaging and shipping details.
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
If you received a defective/damaged item, please let us know by sending an email to support@runjnan.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the issue.
Once we take a look at your photos or videos, we will get back to you with the following solutions:
- Sending you a replacement.
- A full refund if you are willing to return the product at your cost.
- The possibility to keep the product and get a discount coupon that covers the total amount you have spent.
We would like to thank you for visiting our store. If you have any other question or inquiry please drop us a line at support@runjnan.com.
Customs or import duties
Do I need to pay duties or taxes？
At runjnan.com all shipments are sent from different warehouses and are delivered duty unpaid . Consequently , any and all customs or import duties are charged once the parcel reaches its destination country . If any , these charges must be paid by the customers . Should the customers refuse the package due to import duties or taxes , they take full liability for all the cost involved in the process . Due to customs regulations , please note that runjnan.com cannot to declare purchased items as a gift or list an amount lower than the actual product price .
